ALERTME PRIVACY STATEMENT

Alertme Monitoring Limited (referred to as "Alertme Monitoring", “we” “us” or “our”) complies with the New Zealand Privacy Act 2020 and is committed to treating personal information with care and respect. This Privacy Statement applies to all interactions you may have with us and outlines the types of personal information we may collect, its usage, and procedures for accessing or modifying personal information we may hold about you.

For the purposes of this Statement, personal information is any information which directly or indirectly relates to an identified or identifiable individual. It includes names, unique identifiers, location information, financial information and IP addresses.

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COLLECTION OF PERSONAL INFORMATION

Most information Alertme Monitoring will gather will be directly from you through your interactions with us, such as via customer services inquiries including those submitted online via our website, account establishment, provision or services, via and competitions or promotions, and through browsing activity on our site. 

Information we may collect could include:

• Contact details (including name, address, phone number, email)
• Records of communications with us
• Information for setting up and managing your account with us, including payment, banking and credit information, insurance details, transaction history, and interactions with our representatives.
• Information you provide to us directly, including when you send us an email, contact us via our website, or interact with us on social media.
• Information automatically collected through our website usage, such as your IP address, the browser and operating system of your device, any search terms entered on our website, and the date and time of access.
• Information obtained from third parties through publicly and commercially available sources, which may include data publicly published on social media profiles.

We may also use your personal information for other purposes, either after notifying you at the time of collection or where those uses are otherwise permitted by law.

Cookies are utilised on our website to enhance functionality, optimise advertising delivery, and understand user preferences. These cookies may be session-based or persist across multiple visits to facilitate improved website operations and customised user experiences.

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USE OF PERSONAL INFORMATION

We use your personal information, and may share it with others on our behalf, for the following purposes:

• Providing requested information and services
• Responding to queries and following up interactions
• If you are a client, or prospective client, to manage your client account, assess projects including preparing proposals and providing our services in accordance with our contract and record of service history and service preferences
• Informing you about new or relevant products and services
• Enhancing customer experience and rewarding customer loyalty including to review and respond to correspondence you may have with us including any requests or complaints you may make to us
• To facilitating marketing activities and targeted advertising including conducting market research, including website usage and improvements, and undertaking data processing, data analysis, or trend analysis
• For business administration and operations
• To develop or improve our services
• To comply with our insurance, regulatory and legal obligations

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We may also use your personal information for other purposes after notifying you or as permitted by law. 

If you have consented for Alterme Monitoring to use your information for marketing purposes we may from time to time, use your information to send you correspondence relating to our operations, our publications, and invitations to events; or conduct market research. You may opt out of receiving such correspondence at any time by using the “unsubscribe” link in the relevant email.

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DISCLOSURE TO THIRD PARTIES

Alertme Monitoring will not sell, rent, or disclose personal information to unrelated third parties. 

We may disclose information only to trusted third parties for essential operational purposes, such as:

• Our employees or contractors requiring information to facilitate in the provision or services to you for them to perform their duties
• Third-party service providers engaged by us, subject to strict confidentiality agreements
• Any person as required by law, including regulatory agencies, if we reasonably believe necessary to comply with the law or to prevent, detect, investigate, or remedy potential misconduct
• Our accounting, insurance and legal advisers
• Any other third party where you have provided your consent

We may also need to share your information with trusted third parties to carry on our business. We endeavour to only share your personal information with third parties where we have notified you at time of collection, as permitted by law, or as set out in this Statement.

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WEBSITE COOKIES AND THIRD PARTIES

Our website uses cookies and local storage to gather information when you visit. Cookies are small data files that help sites recognise repeat users and compile data for improvements. They are stored on your device and can send data to other web servers. Cookies and local storage are widely used.

Cookies protect your privacy when disclosing address details and logging in, and they help us provide an optimal website experience. If you disable cookies, some services may not be accessible.

We use technology partners, including social media and analytics, to promote our products and target ads based on your website interactions. This means you might see our ads on other websites.

On your first visit, you can accept or reject cookies. Disabling cookies may reduce website functionality and affect your browsing experience.

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LINKS TO THIRD PARTY WEBSITES

Our website may include links to other websites for your convenience. These sites may be operated by unaffiliated businesses and may have their own privacy policies, which we recommend you review.

We are not responsible for the content, usage, or privacy practices of any external websites.

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YOUR PRIVACY RIGHTS

Alertme Monitoring is dedicated to securing all collected personal information, employing technical and organisational safeguards designed to protect the personal information it holds about you, thereby mitigating the risk of loss, misuse, or disclosure. However, please note that the electronic transmission or storage of personal information can never be guaranteed as completely secure.

Customers are entitled to request access to, correct, or update their personal information at any time. To request changes or corrections, please contact our Privacy Officer at info@alertmemonitoring.co.nz.

You have specific rights regarding your personal information, including the right to request a copy of any personal information we hold about you and to request corrections if you believe it is inaccurate. To exercise your rights or if you have any questions or concerns about the privacy of your personal information, or if you would like to report a suspected or potential data breach, please contact our Privacy Officer at info@alertmemonitoring.co.nz.

If you are not satisfied with how we manage your personal information or our response to your privacy request, you may have the right to lodge a complaint with the Privacy Commissioner:

Office of the Privacy Commissioner

PO Box 10 094,

The Terrace,

Wellington 6143

(09) 3028680

https://www.privacy.org.nz/

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UPDATES TO PRIVACY STATEMENT

This Privacy Statement may be revised periodically. Any changes will be published on our website. Continued use of our website constitutes acceptance of any updated terms.

Alertme Monitoring remains committed to transparency, security, and the responsible handling of personal information in compliance with New Zealand privacy law.

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